Software written by pharmacists for pharmacists

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Computer-Rx Career Center

Ready for a change?

At Computer-Rx, we're driven to identify top talent and match you with positions that utilize your strengths, while providing the necessary support and training to help you build a successful career as part of a stable and prosperous company. Whether you're just beginning or ready for the next step, Computer-Rx can be an important part of that journey. Apply with us today and let's explore opportunities together.

Computer-Rx is currently seeking applicants for the following positions:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Computer-Rx is an Equal Opportunity Employer - Gender/Disability/Vets
A Drug Free Workplace

 

 


 

Product Manager

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Job Description

We're looking for a Product Manager that's passionate about guiding products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. As the Product Manager you will assume responsibility for working with all parties to ensure products are valuable, usable and feasible. Product managers are the intersection between business, technology and the user experience.

 

Job Duties, Responsibilities and Traits

This position includes, but is not limited to, the following activities and responsibilities:

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
  • Create buy in for the product vision both internally and with key external partners
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Act as a product evangelist to build awareness and understanding
  • Represent Computer-Rx by visiting customers to solicit feedback
  • Managing the entire product life cycle from strategic planning to implementation and support
  • Specify market requirements for current and future aspects of the product by conducting research
  • Analyzing potential partner relationships for the product
  • Determine customers’ needs and desires by research and market information
  • Recommends the nature and scope of present and future product features by reviewing specifications and reviewing new ideas
  • Assesses market competition by comparing the company’s products to competitors’ products
  • Completes operational requirements by working to schedule and assign staff where needed and follow up on results
  • Assimilate feedback from clients, quantitative data from analytics, research, market trends to creatively define the vision for the product. 

 

Job Requirements

  • Relevant Bachelor’s degree
  • Experience in managing relationships
  • Strong empathy for customers and passion for growth
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

 

Software Support Technician

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Job Description

We're currently looking to fill full-time Software Support Technician positions. Candidates will be responsible for providing our customers with support regarding our intergraded software. Qualified candidates will have the following skills, knowledge, and experience:

 

Experience

Experience in the following area is strongly desired but is not required:

  • Pharmacy and/or Healthcare related experience
  • CPhT. Certified Pharmacy Technician
  • Microsoft Certifications (MCP or better) or equivalent experience
  • Experience using pharmacy management software
  • Prior help desk experience

 

Job Duties, Responsibilities and Traits

This position includes, but not limited to the following activities and responsibilities:

  • Must have strong customer service skills
  • Provide first tier software instructional help to a rapidly growing customer base
  • Portray strong professional communication skills
  • Possess basic computer skills (Excel, Microsoft Word, Microsoft Powerpoint, Windows operating systems)
  • Perform troubleshooting skills in order to investigate whether the pharmacy software, POS software, or peripheral equipment are responding to the programs instructions
  • Help client pharmacies solve patient insurance related problems
  • Ability to manage projects responsibly and manage priorities in a fast-paced environment

 

Technical Support Representative

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Job Description

The In-House Support Technician is the first point of contact for customers with technical support issues. He/she is responsible for troubleshooting, analyzing, and resolving customer issues by providing advanced desktop and tier 1 support. In addition, the Analyst will ensure that high levels of customer satisfaction are met and issues are resolved in a timely manner.

 

Essential Functions

  • Responsible for providing technical support including advanced desktop support, tier 1 support for: servers, networking equipment, and all pharmacy hardware.
  • Responsible for monitoring, tuning & troubleshooting problems with pharmacy networks, related systems and software components.
  • Perform desktop support for all varieties of problems. Requires troubleshooting and in-depth support to analyze and resolve reported problems.
  • Evaluate network outages and problem situations, resolving and/or escalating as required for resolution.
  • Work with the technical support team members to resolve reported trouble incidents and ensure timely resolution.
  • Process all service requests for new or modified services as they are required.
  • Monitor open trouble incidents and ensure timely resolution.
  • Monitor network components (routers, switches and other items).
  • Inspect and troubleshoot all peripherals within the pharmacy.

 

Requirements

  • 2 to 4 years of experience working in a help desk/system support position.
  • Extensive, in-depth knowledge of computer hardware.
  • Must possess good project management skills and ability to work on multiple tasks.
  • Must have strong verbal and written communication skills, including ability to perform detailed technical troubleshooting over the phone in a simplistic manner to assist non-technical users.
  • Must have highly effective interpersonal and organizational skills.

 

Desired

  • A+ certification.
  • Network+ certification.
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